- Tech & Gadgets
- BRW. lounge
Published 05 April 2012 05:04, Updated 08 May 2012 12:37
It is the worst of times and best of times for retailers. The worst of times because the double impact of a high dollar and a high savings rate has resulted in cautious consumers who know their dollar now goes further overseas.
However, it’s also the best of times because technology has created opportunities for retailers to reach out to their customers in more ways than ever before. The potential from omni-channel high-tech retailing is twofold: on the one hand customers can buy goods across a variety of channels and receive a seamless service and, on the other, better technology enables the smartest retailers to revolutionise back-end operations to optimise inventory and supply chain processes.
With this dynamic, everything is up for grabs as established names lose their footing and enable challenger brands to take their terrain. This puts pressure on the biggest names to innovate if they want to stay in the lead.
Retail has never been more exciting and that is reflected in the finalists in this year’s search for the best retailers in the land – brought to you by BRW and AMP Capital Shopping Centres.
The finalists are published here and the winners will be announced in Sydney on May 16 at the Hilton, where the cream of retailing will gather at a gala dinner to find out which are the best retailers of the year.
|Best New Retailer||Most Successful Campaign|
|Joe Button||Muffin Break|
|Masters Home Improvement||Myer|
|Sneaking Duck||Sunglass Hut Floating Store|
|Stone Shoes||The Coffee Club|
|Sustainable Retailer||Multi-Channel Retailer|
|The Body Shop||The Body Shop|
|Best customer experience||Innovation in retail|
|Apple||Aussie Farmers Direct|
|Aussie Farmers Direct||Gloria Jean’s Coffees|
|Bakers Delight||Joe Button|
|Gloria Jean’s Coffee||LivingSocial|
|JB Hi-Fi||Sneaking Duck|
|Most outstanding retailer|
|Crust Gourmet Pizza Bars|